Rol996 Privacy Policy – Data Protection for Malaysian Users

Rol996 is an online entertainment platform serving users across Malaysia. We recognise that privacy is more than a legal obligation — it is a fundamental right of every individual, one that deserves to be respected and protected.

This Privacy Policy applies to all individuals who:

• Visiting or browsing the rol996 website even without registering an account.
• Register and create an account on the rol996 platform.
• Using any service, game, or feature provided by rol996.
• Contact the rol996 customer support team through any available communication channel.
• Participating in any promotions, contests, or rewards programmes hosted by rol996.

By using the rol996 platform, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

Rol996 collects various types of personal data depending on how you interact with our platform. Below is a full list of the data categories we collect and the reasons for doing so:

We collect data through three main channels: (1) information you provide directly during registration or while using the platform; (2) data collected automatically when you use our services; and (3) information from legitimate third-party sources such as identity verification providers and local Malaysian payment processors.

Your personal data is used by rol996 for the following purposes, all of which are directly related to delivering a quality and secure platform service to you as a Malaysian user:

• Account Management: Creating, verifying, and managing your rol996 account, including the required KYC process.
• Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via local payment methods such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks).
• Customer Service: Addressing enquiries, resolving complaints, and providing technical support via live chat and email.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and platform abuse.
• Responsible Gaming: Monitor gaming patterns to identify signs of problem gambling and reach out to users who may need support.
• Service Improvement: Analysing usage data to improve platform design, performance, and the overall user experience.
• Marketing & Promotions: Sending information about bonuses, promotions, and exclusive offers — subject to your marketing preferences, which you can update at any time.
• Legal Compliance: Fulfilling legal obligations, including financial reporting requirements and cooperation with competent authorities.

Rol996 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with the following parties under limited and controlled circumstances:

• Payment Service Providers: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay processors require certain data to securely process your MYR transactions.
• Game Providers: Third-party game software providers that supply slots, live casino, and table games may receive the session data required to run those games.
• Identity Verification Providers: Third-party KYC service providers that help us verify user identities in compliance with legal requirements.
• IT Service Providers: Cloud computing and hosting companies that store and process data on our behalf, subject to strict data protection agreements.
• Relevant Authorities: When required by Malaysian law or a valid court order.

Every third party that receives your data is bound by confidentiality and data protection agreements requiring them to handle your information to a standard at least equivalent to rol996's own.

Protecting your personal data is a top priority for rol996. We continually invest in the latest security infrastructure to keep your information safe at all times.

Technical and organisational security measures we have in place:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Encryption of stored data using AES-256 standards for all sensitive data.
• Role-based access control (RBAC) that limits staff access to only the data required for their specific duties.
• 24/7 real-time security monitoring with automated intrusion detection systems.
• Regular security assessments including penetration testing conducted by independent security experts.
• Mandatory security awareness training for all staff who handle user data.

Rol996 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised data on how users interact with the platform to help us improve website performance.
• Functional Cookies: Saving your preferences such as language, display settings, and favourite games for a more personalised experience.
• Analytics Cookies: Help us understand usage patterns so we can continuously improve the platform's design and content.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect some features of the rol996 platform. For more information on managing cookies, refer to your web browser's help section.

Rol996 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for the duration that your account remains active and in use.
• Financial Transaction Data: Retained for a minimum of 7 years following the transaction date, in accordance with Malaysian financial regulatory requirements.
• KYC Data & Identity Verification: Retained for the duration of the active account plus 5 years after account closure.
• Support Communication Logs: Retained for 2 years from the date of last interaction.
• Analytics & Usage Data: Anonymised data is retained indefinitely; identifiable data is anonymised after 12 months of inactivity.

When your personal data is no longer needed and there is no legal obligation to retain it, rol996 will securely delete or anonymise that data using industry-approved methods.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by rol996:

To exercise any of the rights above, please contact the rol996 Data Protection Officer at privacy@rol996.my. We will process your request within 21 business days as stipulated by the PDPA. Some requests may require additional identity verification before they can be processed.

The rol996 platform is an adult entertainment service strictly limited to individuals aged 18 years and above. We do not knowingly collect personal data from children or individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will:

• Closing the account in question immediately.
• Permanently delete all related personal data from our systems.
• Returning any remaining funds to the individual's lawful guardian.

If you believe a child has registered an account on rol996, please contact us immediately at privacy@rol996.my so that immediate action can be taken.

Rol996 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "Updated" date at the top of this page indicates when the last revision was made.

For material amendments — that is, significant changes affecting how we use your data — rol996 will provide reasonable notice through:

• In-platform notifications when you log in to your rol996 account.
• Email sent to the address registered with your account.
• A prominent notice banner on the rol996 website's main page.

Your continued use of the rol996 platform after any amendments take effect will be considered acceptance of the revised Privacy Policy. If you do not agree with the changes, please close your account and stop using the platform before the amendments come into effect.

If you have any questions, concerns, or complaints regarding how rol996 handles your personal data, please contact our Data Protection Officer (DPO):

• Email: privacy@rol996.my
• General Support Email: support@rol996.my
• Live Chat: Available 24/7 via the rol996 platform

We are committed to responding to all privacy-related enquiries within 5 business days and resolve formal complaints within 21 working days as required under PDPA 2010. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.